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Book It Refund Policy

Refunds & Cancellations:

  • Who handles refunds? Since Book It acts as a booking platform, all refund requests must be made directly through the business where you booked your activity, encounter, or boat rental. Their individual cancellation policies will apply.
  • How to request a refund: To initiate a refund, please contact the business directly using the contact information provided in your booking confirmation email.
  • Book It’s role: While we don’t directly process refunds, our team is happy to assist you in communicating with the business if needed. Contact us at info@bookitsa.co.za for help.

Dispute Resolution:

  • In case of disputes: If you encounter any issues with a refund request, please let us know. We’ll do our best to facilitate a resolution between you and the business.

Changes to Bookings:

  • Modifying your booking: If you need to change the date or details of your booking, please contact the business directly to inquire about their modification policies.

Important Note:

  • Review cancellation policies: Before booking, carefully review the cancellation and refund policies of the specific business you’re booking with. These policies can vary, so it’s important to understand the terms before confirming your reservation.

Need Help?

If you have any questions or concerns about refunds or cancellations, please don’t hesitate to contact us at info@bookitsa.co.za. We’re here to help!

CONTACT US
Garden Route, South Africa, 6600
info@bookitsa.co.za
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